GOOD THINGS FOR BAD GIRLS - SIZES XS - 5X

Refund policy

 

Returns & Exchanges 

Refunds are store credit only.

  • While we hope that you love your merchandise, if for any reason you are unsatisfied with your purchase, we will gladly accept your unworn/unwashed items, excluding certain items (see list below), within 30 days of the delivery date. 
  • DOMESTIC CUSTOMERS:  If you need to initiate a return or exchange, please contact CS at: vixenbymichelinepitt@gmail.com, and our team will assist you.
  • INTERNATIONAL CUSTOMERS: At this time, we do not offer our return/exchange portal for our international customers. If you need to initiate a return or exchange, please contact CS at vixenbymichelinepitt@gmail.com, and our team will assist you.
  • DO NOT SHIP RETURNS OR EXCHANGES BACK TO OUR STOREFRONT.
  • Returns and exchanges will be processed within 10 business days of receipt.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. It is at Vixen’s discretion to decide if the returned/exchanged item has been soiled. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.
  • Vinyl items must be returned in original packaging, wrapped in white tissue paper, and sealed in a clear bag. Make sure your item is properly folded and packed neatly to ensure the item will not be damaged. 
  • EXCHANGES - Can be made for any items of equal or lesser value.
  • Exchanged items will only be sent out once we receive the original item back.
  • We cover shipping on one exchange per order.
  • Multiple exchanges for the same item are not permitted.
  • At this time, due to high international shipping, we only allow exchanges for our U.S. customers.
  • Original shipping and handling fees are not refundable, and all returned merchandise shipping is the sole responsibility of the buyer.

What items are returnable?

  • Items in original condition, unworn and unwashed, with original tags still attached.
  • Incorrectly shipped items 
  • Damaged or flawed items

What items are non-refundable/returnable?

  • All make-up
  • Lingerie items
  • Mystery bags
  • Items of a gift or promotional nature
  • FINAL SALE items
  • Items not purchased from our online store or boutique
  • Gift Cards
  • Items that appear to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc

Are there any charges for return?

  • There is no restocking fee for a return.
  • Original shipping charges are non-refundable.
  • You are responsible for the cost of return shipping charges unless the item is incorrect or damaged.
  • If an item or element is missing, it can be denied as a return and or deducted from your refund.

Refunds

  • We only allow refunds in the form of store credit.

EU Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision before the 14-day window expires. You can submit a return or cancellation request directly through the button on our homepage. Manage your orderOnce your return is approved, you must send the items back within 14 days of notifying us. We will issue a refund within 14 days of receiving the returned items (or proof of return shipment, whichever comes first). Refunds will be issued to your original payment method.

Please note that return shipping costs may apply. Any applicable fees will be shown to you when you submit your return request.

We are not responsible for tariffs or customs paid for the original order.

STORE CREDIT

  • You can now request a store credit instead of a refund when you set up a return with us. Simply let CS know, and they will add it to your account.
  • Here's how to use your store credit on your next purchase:
  1. Log in to your shopping profile on our website by clicking the 'person' icon above the currency toggle on the top left of the Home Page. Note: make sure you're using the same login information (ie, email) that you used for the initial purchase you got store credit.
  2. Go on a shopping spree!
  3. During checkout, you will see a pop-up showing your store credit. Simply type in the credit amount you want to use, and it will be deducted and used on your purchase.
  • Unfortunately, our system doesn't allow your store credit to be stacked with a sale or coupon code. HOWEVER, if you are planning to use your store credit with a coupon code, we can adjust it manually.
How to: Place your order normally, utilizing the coupon code. DO NOT USE YOUR STORE CREDIT. Then, contact our CS team through the 'Contact Us' button on the website, and we will apply for your store credit retroactively to your order.

    WRONG OR DAMAGED ITEMS

    • If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap. 

      SOLD OUTS

      • Sometimes our inventory system gets overloaded with orders and items oversell. In this case, we will contact you as soon as possible and notify you.
      • You can replace the item with anything of your choosing. If the item costs more than the original purchase, you will be charged accordingly.
      • If you used PayPal, you may be contacted to pay the difference directly as our editing system can not directly charge you on PayPal. 

      CANCELLATION POLICY

      • We currently only allow cancellations under the following circumstances:
      1. The shipping label for your order has not been printed, and we can catch it before it goes into processing. This EXCLUDES any pre-orders that are not single-item orders.
      2. Your item/items are oversold and are now out of stock.
      3. Pre-orders that are severely delayed beyond our estimated arrival dates are posted.
      • Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you due to the volume of orders we get daily. We do not allow cancellations for multi-item pre-orders due to our extensive pre-order storage system. You must wait to receive your order and then, if applicable, you may send it back for an exchange or refund (shipping charges are non-refundable). 
      • We do allow edits to orders once they have been placed. However, due to different variables in our order processing, we reserve the right to decline an edit at any time. If you'd like to make an edit to your order, please contact us through the 'Contact Us' tab on our website, and our CS team will do everything possible to accommodate your request.

      FINAL SALE

      • All items marked as "Final Sale" at the time of purchase are final sale, meaning they are non-returnable, and you can not refund them. The only exchanges we allow are for size changes if we have other sizes in stock. No exceptions.
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