Online Operations Hours
We work every Monday, Tuesday and Thursday, Friday, we are still a very small business and can only operate on these days from 10 am until 4 pm. Please keep that in mind when selecting shipping options or sending a customer service email.
We must ship all orders complete, so if you order an in-stock item with a pre-order item, your order is printed out and your in-stock items are pulled and held. Once your pre-order lands we pull that product and ship it out to you. Each pre-order item has an estimated shipping time frame listed. If you have any further questions please contact us.
If you have a store front and would like to carry one of our brands please email:
It takes 24 hours for orders to proccess to be shipped. Orders placed on a Friday or on days we are not operating will not go out until the next business day. We operate Monday - Tuesday from 10 am - 4 pm, and Thursday- Friday from 10 am - 4 pm for packing and ahipping. We offer several options excluding express due to our limited operation days. Your rates are calculated by our platform by using the size, weight and distance your order has to ship. Our rates are very competitive thanks to the Shopify platform. We ship every Tuesday and Thursday, however when we receive new or restocked styles we may ship more often during high demand periods. We only use USPS shipping at this time.
Sometimes our inventory system gets over loaded with orders an an item oversells. In this case we will contact customers as soon as possible and notify them of the oversold item. The customer can replace the item with anything of their choosing. If there item costs more than the original purchase and will see an additional charge for that item on the payment method. If the customer used PayPal you may be contacted to pay the difference directly as our editing system can not directly charge you on PayPal.
Unless there is a problem with your order such as, your item is out of stock or delayed, we have a no cancellation policy. Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you. You must wait to receive your item and then, if applicable, you may send it back for an exchange or refund (shipping charges are non-refundable).
ExchangesExchanges are free via ground shipping for domestic orders starting so long as the customer is exchanging the item for the same item in a different size or colorway. We will pull your exchange requested item and put it aside for you. Your exchange will not go out until we receive your returned item, once your returned item passes our return policy qualifications then it will be approved and sent out. Exchanges are only available to all U.S. customers, International customers please see our return policy below.
How do I make an exchange?
- Contact customer service with your name and order number along with the desired item/size you are wanting. Your item must be of equal or lesser value than the item you are exchanging. You can click the floating mail envelope on our website or email: Vixenbymichelinepitt@gmail.com
How do exchanges work?
- Once customer service receives your request, customer service will respond and confirm we have your item in stock and available, we will then pull your item and file it away.
- Once your return is received your exchange will be shipped out to you.
- We do not cover your shipping costs to return your item, we will only cover the cost of your replacement item.
- One exchange allowed per order, which means you can exchange request multiple items at once, but can not come back at a later date and request another exchange if you have already exchanged an item on the same order. Additional exchanges will have to be handled as a return.
- Your replacement product will be shipped along with new tracking once your exchange is received and approved.
- All International Orders are not eligible for free exchanges due to the high cost of shipping, please see our return policy for more details. Please contact customer service with your requested exchange so that they may begin the process for you.
Returns - We have a return process to make things quick and easy for our customers! Please include the following items in your email to customer service:
- Order Number
- Reason for Return
What items are returnable?
- Within 30 days of receipt of your shipment being received to you
- In original condition with original tags still attached
- Unwashed and Unworn condition
- In the original packaging
- Incorrect shipped items
- Damaged or flawed items
- Exchanges for a different size, or item of equal or lesser value within the US
What items are non-refundable/returnable?
- Free gifts or promotional items
- Final Sale Items
- Items not purchased from our online store front, you must return it through the vendor you originally made your purchase
- Items with tags missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc
Are there any charges for return?
- There is no restocking fee for a return
- Original shipping charges are non-refundable
- You are responsible for return shipping charges unless item is incorrect or damaged
- If an item or element is missing it can be denied for a return and or deducted from your refund or rejected
How do I return?
- Contact Customer Service via email at: Vixenbymichelinepitt@gmail.com
- Send Customer Service your Order Number and reason for return
- Return the item in the original packaging or put in some sort of protective packaging your return. If an item or element is missing it can be denied a return and or will be deducted from your refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 4 - 7 business days for the refund to reflect on your credit card account. Paypal refunds are usually visible within 24 hours.
- Your return must be submitted within 30 days of the ship date of your order, we can not except any returns past this time window. If you need your item in a hurry we suggest placing a new order right away until we can process your return
- DO NOT SHIP YOUR RETURN TO OUR STORE FRONT LOCATION.
- Ship to PO BOX 10729 Burbank, CA 91510
Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours. Refunds can only be refunded to the original method of purchase only. We can only offer store credit if you no longer have access to that form of payment.
Wrong or Damaged Items
If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap.
All items marked as "Final Sale" at the time of purchase are final sale meaning they are non-returnable, you can not refund or exchange, no exceptions.
No raincheck on sales, which means we can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts.
There is a tab/label on every item that specifies washing and care instructions, please follow them accordingly.
Fit and Size Guidance
We suggest that every customer get a tape measure and measure their Bust, Waist and Hips, so that they know their measurements in inches. Each item has it's own distinctive size chart. Please see the below image on where to measure. If you have any additional questions please feel free to contact us directly by clicking the floating envelope or contact us tab or email us at: email@example.com